MyGov Helpdesk on WhatsApp – Digilocker
MyGov, a citizen engagement platform, has announced the launch of a new service, called Digilocker, through which citizens can access their government documents and insurance policies. Through MyGov, citizens can download their documents and insurance policies using a simple text message. This new service also includes a dedicated chatbot on WhatsApp that provides live assistance. While this new service is still in its early stages, the government expects to see significant growth in the next few years.
Digital document wallet
MyGov has introduced a new way to access the DigiLocker digital document wallet service on its WhatsApp chatbot. As part of the Digital India programme, DigiLocker is a digital document wallet which helps users access authentic documents and information on-the-go. The company claims to have over 100 million users and issue five billion documents to date. The new service will simplify access to government services while aligning with PM Narendra Modi’s vision of a digital India.
The service can be accessed through the MyGov Helpdesk on WhatsApp. It will allow citizens to create their Digilocker accounts without the need for paper documents and will be available through the government’s website and mobile apps. The government is aiming to make digital government services as simple as possible for citizens, so they can access authentic documents from the comfort of their own homes. This service is just one more way MyGov can support the Digital India initiative.
MyGov Helpdesk, formerly known as the MyGov Corona helpdesk, was launched on WhatsApp in March 2020. Its primary purpose is to assist citizens with accessing vital services such as vaccination appointment booking and downloading vaccine certificates. As of March 2019, the MyGov Corona Helpdesk had helped eighty million people with information related to vaccinations and the Covid program. As of August, more than 33 million vaccine certificates have been downloaded through the service.
The service is expected to be a hit for citizens. By allowing citizens to use the DigiLocker digital document wallet through WhatsApp, the government is making it easy for people to access important ID documents on the go. And by making it accessible on WhatsApp, the service will be more useful than ever. So, if you’ve missed a crucial date or are just looking for a quick way to access important documents, this will surely be your new go-to service.
Efforts to make government services more accessible
The introduction of a chatbot for the MyGov Corona Helpdesk on WhatsApp is an important step forward. The chatbot will help users download vaccination certificates and vaccine appointment bookings. It will also provide information about government services like health, education, etc. Through the chatbot, users can get all official documents in an instant. The chatbot will also offer a way to contact a government official and ask a question.
The MyGov Helpdesk on WhatsApp and the Digilocker service for WhatsApp are two such efforts to make government services more accessible to the people. The MyGov Helpdesk will provide users with access to important government services and information through WhatsApp. The chatbot will verify user identities through Aadhaar number and OTP. The DigiLocker service is part of the Digital India initiative, which is designed to help citizens be more connected and involved in their government.
The MyGov Helpdesk on WhatsApp will also enable citizens to use the Digilocker service. The MyGov Helpdesk will help citizens create their account and download documents without the hassle of visiting a website or downloading an app. The MyGov Helpdesk chatbot will provide citizens with integrated citizen support and efficient government services. The helpdesk will allow users to share documents, chat and share files.
The MyGov Corona Helpdesk on WhatsApp also offers vaccine appointment booking and authentic COVID-19 information. The service also allows users to book millions of vaccination appointments. It claims to be used by 80 million people and download over 33 million vaccine certificates. The MyGov chatbot hopes to build a comprehensive administrative support system for citizens. In a previous release, it offered help to 80 million people.
Impact of COVID-19
MyGov’s new WhatsApp helpdesk will offer a simple way to register for and access Digilocker. This service will provide citizens with access to authentic digital documents. This will empower millions of citizens by making access to authentic documents more seamless. It is a step in the right direction, and aligned with PM Narendra Modi’s vision of transforming India into a digital nation.
The government’s dedicated WhatsApp chatbot will provide information and resolve queries related to the Covid-19 pandemic. The bot, which is built with artificial intelligence (AI), has already processed over 45 million conversations since its launch. The WhatsApp-powered helpdesks are also available in other Indian states. The AI chatbot has also assisted with vaccination appointment booking and certificate downloads.
The helpdesk will be a useful tool to citizens seeking access to COVID-19 vaccination certificates. Through the chatbot, users will be able to access verified COVID-related information. Ultimately, the MyGov chatbots will build an ecosystem of trusted and reliable information, paving the way for a more digitally empowered India.
Impact of MyGov Helpdesk on WhatsApp
The impact of MyGov Helpdesk on WhatsApp for accessing Digilocker is immense. The government has launched a series of digital services that include a suite of citizen support options and efficient governance. Citizens will now have access to essential documents and services from the comfort of their homes. This is the latest initiative in line with PM Narendra Modi’s vision for digital inclusion and efficient governance.
The MyGov Helpdesk was launched in March 2020, earlier known as the MyGov Corona Helpdesk. It was introduced to raise awareness about COVID-19 and then evolved to include e-governance services. Haptik, a subsidiary of Jio Platforms, developed the chatbot. The government claims that over 80 million users have accessed MyGov Helpdesk through WhatsApp to access government documents and services. The service has also helped citizens obtain vaccination appointments, download vaccine certificates, and other documents.
The MyGov Helpdesk has already been used by 80 million people to access Covid-19 information. As of March 2018, thirty-two million people have downloaded Covid-19 vaccination certificates through the DigiLocker chatbot. WhatsApp’s integration with the government will reduce the entry barriers to DigiLocker and make it more accessible to a larger number of people. MyGov CEO Amit Ranjan has confirmed that this partnership will bring access to the government’s digital services to a much broader audience.
With MyGov Helpdesk, government chatbots will be the new way to access DigiLocker. This app will allow citizens to access all official documents through WhatsApp, with an added bonus of being instant. This means that government officials can send any official document through WhatsApp and have it delivered to their phone instantly. By using this app, government departments are creating a national academy repository where citizens can store their important documents and receive access to health care certificates.